Customer Service Coordinator - Premium Client Support

Join DATCHE as a Customer Service Coordinator in the heart of Bali and become the backbone of our customer experience team. In this dynamic role, you’ll bridge the gap between our clients and service providers, ensuring seamless, high-quality interactions that drive satisfaction and loyalty. Based in Canggu, you'll be at the epicenter of Bali's vibrant tourism scene, working with a diverse clientele from around the world.

As a Customer Service Coordinator, you'll be responsible for managing and coordinating our premium client support services. You'll handle everything from initial client inquiries to resolving complex issues, all while maintaining a high standard of professionalism and excellence. This role offers a unique opportunity to grow within a rapidly expanding company, with the chance to develop your skills in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate customer service requests, ensuring timely and efficient resolution of issues.
• Build and maintain strong relationships with premium clients, understanding their needs and providing personalized support.
• Monitor and improve customer satisfaction scores, implementing strategies to enhance the overall client experience.
• Coordinate with service providers to ensure high-quality service delivery and resolve any issues that may arise.
• Utilize customer relationship management (CRM) software to track client interactions and maintain accurate records.
• Provide regular reports on customer service performance and suggest improvements.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, client support, or a similar role.
• Proven track record of managing and coordinating customer service operations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and service providers.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks and priorities.
• Proficiency in English, both written and spoken, is a must.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced, dynamic environment with a high level of professionalism.

🛠️ Keahlian

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