Customer Service Representative (CSR) - GraPARI Banjarmasin

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Banjarmasin and become a key player in delivering exceptional customer experiences. In this role, you will serve as the first point of contact for customers and potential customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. With a growing market and a commitment to customer-centric services, GraPARI is the perfect place to build your career in customer service.

At GraPARI Banjarmasin, you will handle customer interactions through various channels, including phone, email, and chat. You will be responsible for maintaining a high level of customer satisfaction by providing accurate and timely information, resolving complaints, and ensuring a seamless customer experience. This role offers a dynamic and challenging environment where you can grow and develop your skills in a supportive team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and chat channels
• Provide accurate and timely information to customers
• Resolve customer issues and complaints efficiently and effectively
• Maintain a high level of customer satisfaction by ensuring a seamless experience
• Monitor and analyze customer service metrics to identify areas for improvement
• Train and mentor new customer service representatives
• Collaborate with other departments to ensure a cohesive customer experience
• Stay updated with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Bachelor's degree in Business Administration, Communication, or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in using CRM software such as Salesforce or HubSpot
• Familiarity with Indonesian language and culture
• Ability to work in a fast-paced and dynamic environment
• Willingness to travel to different locations within the region

🛠️ Keahlian

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